BSB30120 Certificate III in Business

(CRIOCS. 106339C)

Course Overview

This qualification provides skills and relevant knowledge required to perform effectively in the workplace. Graduates of the Certificate III in Business will develop an understanding, apply a range of skills and apply known solutions to a variety of predictable problems to competently function within small and/or large organisations.

Entry Requirements

  • Be 18 years old or over.
  • Students who intend to enrol in this course must prove their satisfactory completion of Australian Year 11 or international equivalent, or a minimum 2 years industry experience in related fields.
  • Students must have good communication skills. Candidates whose English is not their first language are required to prove their English language skills which is equivalent to an intermediate level (IELTS 5.0).

Course Structure

Duration : 40 Weeks tuition plus 12 weeks term breaks.

Please refer to the course description on

Core Units
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Apply communication strategies in the workplace
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBCRT311 Apply critical thinking skills in a team environment


Elective Units
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBOPS301 Maintain business resources
BSBLDR301 Support effective workplace relationships

Elective units are relevant to the work outcome, local industry requirements and the qualification level.


After completing the BSB30120 Certificate III in Business, students may undertake the BSB40120 Certificate IV in Business.

Job Outcome

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator and/or Word Processing
  • General Clerk and/or Clerical Worker
  • Payroll Officer
  • Typist and/or Receptionist
  • Administration Assistant
  • Information Desk Clerk and/or Office Junior

Delivery and Assessments

This program (BSB30120 Certificate III in Business) is delivered in a classroom-based environment with face to face delivery. The mode of training is highly practical with a combination of practical projects and tasks with a simulated workplace, tutorials and group activities.