This qualification provides skills and relevant knowledge required to perform effectively in the workplace. Graduates of the Certificate III in Business will develop an understanding, apply a range of skills and apply known solutions to a variety of predictable problems to competently function within small and/or large organisations.
- Be 18 years old or over.
- Students who intend to enrol in this course must prove their satisfactory completion of Australian Year 11 or international equivalent, or a minimum 2 years industry experience in related fields.
- Students must have good communication skills. Candidates whose English is not their first language are required to prove their English language skills which is equivalent to an intermediate level (IELTS 5.0).
Duration : 40 weeks tuition plus 12 weeks term breaks.
Please refer to the course description on https://training.gov.au/Training/Details/BSB30120
|BSBPEF201||Support personal wellbeing in the workplace|
|BSBSUS211||Apply communication strategies in the workplace|
|BSBTWK301||Use inclusive work practices|
|BSBWHS311||Assist with maintaining workplace safety|
|BSBXCM301||Engage in workplace communication|
|BSBCRT311||Apply critical thinking skills in a team environment|
|BSBTEC301||Design and produce business documents|
|BSBTEC302||Design and produce spreadsheets|
|BSBPEF301||Organise personal work priorities|
|BSBOPS304||Deliver and monitor a service to customers|
|BSBOPS305||Process customer complaints|
|BSBOPS301||Maintain business resources|
|BSBLDR301||Support effective workplace relationships|
Elective units are relevant to the work outcome, local industry requirements and the qualification level.
After completing the BSB30120 Certificate III in Business, students may undertake the BSB40120 Certificate IV in Business.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Customer Service Advisor
- Data Entry Operator and/or Word Processing
- General Clerk and/or Clerical Worker
- Payroll Officer
- Typist and/or Receptionist
- Administration Assistant
- Information Desk Clerk and/or Office Junior
Delivery and Assessments
This program (BSB30120 Certificate III in Business) is delivered in a classroom-based environment with face to face delivery. The mode of training is highly practical with a combination of practical projects and tasks with a simulated workplace, tutorials and group activities.
Type of Assessments
Learners will be assessed through demonstration in some units; the trainer/assessor will observe learners communicating, interacting, planning, and co-ordinating with each other. This will help them build skills, knowledge and attitude and to successfully communicate.
Learners will be assessed through questioning and testing in some units. The goal here is to identify the learner’s underpinning knowledge. Learners will be assessed with a formative exam. The exam may consist of several types of questions, these include; multi-choice, short answer, and listings.
- Role Play
Learners will be assessed through role play assessment activity in some units. In role play activity, participants adopt and act out the role of characters, or parts that may have personalities, motivations, and backgrounds different from their own.
- Case Study
Learners will be assessed through fault finding methods in some units. Fault finding is like validating/moderating or testing different training materials or any other resource (a technical story versus a set of diagnostic heuristics). During the training session, fault-finding is to be applied and measured before and after the delivery of the training material. The latter test involved ‘old’ faults and ‘new’ faults from the same and different categories to those encountered during training.
- Written Report and Project
Learners will be assessed through written reports in some units. The goal is to ensure the learner possesses the tools for using technical skills in writing and drafting professional workplace reports. Learners will be assessed through projects. Projects will focus on particular aspects or topics undertaken over the duration allocated for the delivery of the units. The project activities reflect authentic workplace techniques and processes. The project will require the collection of information and the presentation of outcomes.
Learners will be assessed on in-class presentations. The presentations will be developed by the learner and presented to their peer group and, where possible, people from the industry. The presentations are conducted in a similar manner to a workplace presentation