BSB30115 Certificate III in Business

(CRICOS. 097985G)

Course Overview

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.

Entry Requirements

  • Be 18 years old or over.
  • Students who intend to enrol in this course must prove their satisfactory completion of Australian Year 11 or international equivalent, or a minimum 2 years industry experience in related fields.
  • Students must have good communication skills. Candidates whose English is not their first language are required to prove their English language skills which is equivalent to an intermediate level (IELTS 5.0).

Course Structure

Duration : 40 weeks tuition plus 12 weeks term breaks.

Please refer to the unit description on

Core Units
BSBWHS307 Apply knowledge of WHS laws in the workplace

Elective Units
BSBADM311 Maintain Business Resources
BSBCMM301 Process Customer Complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFLM303 Contribute to effective workplace relationships
BSBINN301 Promote innovation in a team environment
BSBITU302 Create electronic presentation
BSBITU304 Produce Spreadsheets
BSBITU306 Design & Produce Business Documents
BSBWRT301 Write simple documents
BSBWOR301 Organise personal work priorities and developments

Elective units are relevant to the work outcome, local industry requirements and the qualification level.


After achieving the BSB30115 Certificate III in Business, students may undertake the BSB40215 Certificate IV in Business.

Job Outcome

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator and/or Word Processing Operator
  • General Clerk and/or Clerical Worker
  • Payroll Officer
  • Typist and/or Receptionist
  • Administration Assistant
  • Information Desk Clerk and/or Office Junior

Delivery and Assessments

This program (BSB30115 Certificate III in Business) is delivered in a classroom-based environment with face to face delivery. The mode of training is highly practical with a combination of practical projects and tasks with a simulated workplace, tutorials and group activities.