BSB40120 Certificate IV in Business (Operations)

CRICOS Course Code 106336F

Course Overview


This qualification is suited to those who wish to work as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Entry Requirements

  • Be 18 years old or over.
  • Students who intend to enrol in this course must prove their satisfactory completion of Australian Year 12 or international equivalent, or a minimum 2 years industry experience in related fields.
  • Students must have good communication skills. Candidates whose English is not their first language are required to prove their English language skills which is equivalent to an upper- intermediate Level (IELTS 5.5).

Course Structure

Duration : 40 Weeks tuition plus 12 weeks term breaks.

Please refer to the course description on

Core Units
BSBTWK401 Build and maintain business relations
BSBXCM401 Apply communication strategies in the workplace
BSBWRT411 Write complex documents
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment


Elective Units
BSBOPS404 Implement customer service strategies
BSBMKG434 Promote products and services
BSBINS401 Analyse and present research information
BSBTEC405 Review and maintain organisation’s digital presence
BSBCMM411 Make presentations
BSBSTR401 Promote innovation in team environments


After completing the BSB40120 Certificate IV in Business (Operations), students may articulate into further study of the Diploma of Business offered by any RTO or they may have opportunities to continue their studies in Bachelor Degree programs offered by any Australian Higher Education providers.

Job Outcome

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Project Officer
  • Office Administrator

Delivery and Assessments

This program BSB40120 Certificate IV in Business (Operations) is delivered in a classroom-based environment with face to face delivery. The mode of training is highly practical with a combination of practical projects and tasks with a simulated workplace, tutorials, and group activities.