This qualification is suited to those who wish to work as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
- Be 18 years old or over.
- Students who intend to enrol in this course must prove their satisfactory completion of Australian Year 12 or international equivalent, or a minimum 2 years industry experience in related fields.
- Students must have good communication skills. Candidates whose English is not their first language are required to prove their English language skills which is equivalent to an upper- intermediate Level (IELTS 5.5).
Duration : 40 weeks tuition plus 12 weeks term breaks.
Please refer to the course description on https://training.gov.au/Training/Details/BSB40120
|BSBTWK401||Build and maintain business relations|
|BSBXCM401||Apply communication strategies in the workplace|
|BSBWRT411||Write complex documents|
|BSBWHS411||Implement and monitor WHS policies, procedures and programs|
|BSBCRT411||Apply critical thinking to work practices|
|BSBTEC404||Use digital technologies to collaborate in a work environment|
|BSBOPS404||Implement customer service strategies|
|BSBMKG434||Promote products and services|
|BSBINS401||Analyse and present research information|
|BSBTEC405||Review and maintain organisation’s digital presence|
|BSBSTR401||Promote innovation in team environments|
After completing the BSB40120 Certificate IV in Business (Operations), students may articulate into further study of the Diploma of Business offered by any RTO or they may have opportunities to continue their studies in Bachelor Degree programs offered by any Australian Higher Education providers.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Project Officer
- Office Administrator
Delivery and Assessments
This program BSB40120 Certificate IV in Business (Operations) is delivered in a classroom-based environment with face to face delivery. The mode of training is highly practical with a combination of practical projects and tasks with a simulated workplace, tutorials, and group activities.
Type of Assessments
Learners will be assessed through demonstration in some units; the trainer/assessor will observe learners communicating, interacting, planning, and co-ordinating with each other. This will help them build skills, knowledge and attitude and to successfully communicate.
Learners will be assessed through questioning and testing in some units. The goal here is to identify the learner’s underpinning knowledge. Learners will be assessed with a formative exam. The exam may consist of several types of questions, these include; multi-choice, short answer, and listings.
- Role Play
Learners will be assessed through role play assessment activity in some units. In role play activity, participants adopt and act out the role of characters, or parts that may have personalities, motivations, and backgrounds different from their own.
- Case Study
Learners will be assessed through fault finding methods in some units. Fault finding is like validating/moderating or testing different training materials or any other resource (a technical story versus a set of diagnostic heuristics). During the training session, fault-finding is to be applied and measured before and after the delivery of the training material. The latter test involved ‘old’ faults and ‘new’ faults from the same and different categories to those encountered during training.
- Written Report and Project
Learners will be assessed through written reports in some units. The goal is to ensure the learner possesses the tools for using technical skills in writing and drafting professional workplace reports. Learners will be assessed through projects. Projects will focus on particular aspects or topics undertaken over the duration allocated for the delivery of the units. The project activities reflect authentic workplace techniques and processes. The project will require the collection of information and the presentation of outcomes.
Learners will be assessed on in-class presentations. The presentations will be developed by the learner and presented to their peer group and, where possible, people from the industry. The presentations are conducted in a similar manner to a workplace presentation